Brenda Mana

About

Operator
First.

I am a lifelong builder of companies, products, ideas, and mindsets. Over 20 years I have founded more than seven companies, raised international venture funding, and led global teams working at the intersection of technology, human behavior, and real business operations.

"If it does not get used, it does not matter. If it does not improve the business, it does not stay."

What has always fascinated me is the inner engine - the operational systems and mindset that separate businesses that scale from those that stall. Today I design and implement AI and automation systems for businesses that actually get adopted by teams and actually move the needle.

Before GoAI Group I was Director of Product at Mitek Systems, leading AI-powered identity intelligence for 7,500+ global organizations. Before that I built Atexto, a code-free AI data labeling platform that hit $2M ARR in 18 months, and served as Principal Product Manager at Medallia, where I grew the Contact Center product to $20M ARR with 56% year-over-year growth.

Fluent in English, Spanish, and Portuguese. Born in Buenos Aires, building in Washington, D.C. Serving the US, Canada, and the UK.

$20M
ARR at Medallia

56%
YoY Growth

49
Languages Launched

240+
Customers Monitored

View full LinkedIn profile

Podcast

Real Talk
for Operators.

Founders and operators building modern healthcare, wellness, and fitness companies share how they are actually scaling - what is working, what is not, and what you can apply right now.

Conversations focus on operations, margins, automation, and how AI fits into real workflows. Not just ideas - actual execution from people doing it.

Listen on

Author

Unlocking Your
Positive Self

A short, practical read about the inner engine - the mindset that powers personal and professional growth. Combining lessons from entrepreneurship, neuroscience, and everyday resilience.

Born from 20+ years of founding companies, raising capital, leading global teams, and mentoring hundreds of founders and professionals across the Americas.

Whether you are building a company, a career, or just a better version of yourself - it all starts from within.

Get on Amazon →

Career

Where I've
Been

2025 to Present

Partner, Acquisition and Operations

SHFT Holdings

Sourcing and scaling service-based businesses in the Washington D.C. region. Deal origination, financial analysis, due diligence, and AI-powered operational modernization for businesses in the $500K to $1M EBITDA range.

2023 to 2025

Director, Product Management

Mitek Systems

Led product strategy across AI-powered identity intelligence including biometric defenses, deepfake detection, and voice liveness. Served 7,500+ global organizations across high-risk geographies and regulated sectors.

2022 to Present

Co-Founder

GoAIgentic

Building AI-driven operational systems for health and wellness practices. Automating the full patient journey from acquisition through retention.

2021 to 2023

Principal Product Manager

Medallia

Grew Contact Center SaaS product from scratch to $20M ARR with 56% YoY growth. Launched in 49 languages across Europe, Latin America, and Asia with 360% YoY customer growth and 240+ customers under direct monitoring.

2018 to 2024

Founder and CEO

Atexto

Built a code-free AI and ML data labeling platform. $2M ARR in 18 months, $2M+ VC raised. 15 direct reports across the US, Mexico, and Argentina. Named Best AI Speech Recognition Training Specialists 2020.

2017 to 2018

Product Leader, Digital Platform

International Telecommunications Satellite Organization (ITSO)

Led Digital Platform renewal and deployment. Achieved 100% adoption rate of the new digital experience with initial launch to 700+ users within 4 months.

2013 to 2015

Policy Advisor, LATAM

GSMA

Led technical policy and regulatory engagement across spectrum, cybersecurity, and handset theft for Latin America. Co-authored the Telecommunications Fraud Manual for LATAM. Implemented a regional handset theft database reducing theft by 30%.

2010 to 2013

Financial Planning and Analysis Regional Manager

Avaya

Led financial analysis and forecasting for CALA and Canada. Developed comprehensive 26-month fiscal year revenue plans by line of business across products and services.

2007 to 2010

Functional Senior Analyst, QE/QA

Accenture Technology Solutions

Designed SAP Reporting Functional Designs for internal and external use. Ensured US GAAP compliance through internal audit processes.

Work With Me

How I Can
Help

01 /

AI Systems Design

We build custom AI systems that integrate with what you already have. No starting over. No overhaul. Just the processes that cost you the most time, automated and running from next week.

02 /

Patient Journey Automation

Automated scheduling, intake, recall, and retention for healthcare and wellness practices. More patients seen. Less time spent on the phone. Running from next week.

03 /

Voice AI and Virtual Assistants

AI voice agents that answer every call, book appointments, and follow up with customers 24 hours a day. Any service business. Any industry. Never miss a call or a lead again.

04 /

Operational Efficiency Audits

We identify exactly where your business is losing time and money and build the systems that fix it. Every recommendation is tied to a result you can measure from day one.

05 /

Workflow Automation

Any industry. Any process. If your team is doing the same thing manually every day, we build the automation that handles it. Simple, fast, and built around how you already work.

06 /

Business Acquisition and Ops

For service-business owners in the DC region considering an exit or seeking a strategic partner to modernize operations and scale without adding overhead.

Giving Back

Community
Work

2023 to Present

Volunteer · Mock Interview Trainer

LA-Tech.org · Economic Empowerment

Assisted in mock interview training sessions for the next generation of professionals seeking internships and early-career roles. Helping scholars build interview skills, communication confidence, and the feedback habits that set careers in motion. LA-Tech.org is a nonprofit coalition founded by the Los Angeles tech community to expand economic opportunity for underserved communities.

2009 to 2015

Volunteer

TECHO · Social Services

Nearly six years of active volunteering with TECHO, an organization working to overcome extreme poverty in informal settlements across Latin America and the Caribbean through community-driven housing and development programs.

2003 to 2005

Teacher Assistant · Mathematics for Economists

Universidad de Buenos Aires · Education

Ad honorem position. Led twice-weekly Q and A sessions with undergraduate students in Algebra, Linear Models, Optimization, and Dynamic Models. Developed practical program materials and graded mid-term and final exams in collaboration with faculty.

Connect

Tired of
operational
chaos?

Any business. Any size. Any budget. If you have a process costing you time or money and you want it automated, we are your team. US, Canada, and the UK.