Partner, acquisition + operations
Evaluating and modernizing service businesses with disciplined underwriting and AI-enabled operations.
TRACK RECORD / 2003 → NOW
Evidence over adjectives.
I have worked across finance, policy, enterprise software, machine learning, identity, and founder-led companies. The throughline is not an industry. It is building what did not exist and making it perform.
MEDALLIA / CONTACT CENTERZERO → SCALE
A product line built from scratch.
Pioneered the Contact Center offering and scaled it into a Conversational ML Analytics SaaS portfolio, expanding customer adoption, global reach, and attach rate.
See Medallia’s 2026 Forrester recognition ↗$20MARR reached
56%YoY growth
360%Customer growth
90%+Attach rate
OPERATING ARC
Roles changed. The work compounded.
SHFT HOLDINGS
AI-powered identity intelligence
Product strategy across biometric defense, deepfake detection, voice liveness, and regulated global markets.
Conversational analytics at scale
Built and globalized the Contact Center portfolio across Europe, Latin America, and Asia.
Founder to $2M ARR
Before generative AI became mainstream, built a code-free platform that transformed raw data into the structured training signals AI models need to learn. Raised venture capital, scaled the company to $2M ARR, and led distributed teams.
Telecom policy, technology, and capital
Represented Latin American telecom operators before national regulators through GSMA during the defining 4G/LTE licensing cycle, working at the intersection of spectrum policy, pricing, and commercial strategy. Built the broader foundation across Accenture, Avaya, finance, and international ventures.
GLOBAL EXECUTION
One product. Four regions. Forty-nine languages.
UNITED STATESEUROPELATIN AMERICAASIA