Leadership and AI investment / Executive intelligence
Put the business decision before the AI purchase.
Before choosing a tool, name the decision or customer outcome you want to improve.
Is the problem unanswered inquiries? Slow intake? Unclear ownership? A reporting delay?
Each requires a different design.
I want the team to describe the current process, the constraint, and what success would look like. Then we can judge whether AI belongs in the solution.
That sequence makes the investment easier to evaluate after launch.
What business question is driving your next technology purchase?