Executive visibility / Executive intelligence
Show the age of the work.
Ten open opportunities can represent very different operating situations.
Some arrived this morning. Others have been waiting for a week.
Alongside volume, show when the last meaningful action happened and what is expected next.
That gives the owner a better basis for deciding where to intervene.
Use the business’s agreed response expectations to identify exceptions.
Which queue would benefit from making the age of unresolved work visible?