Healthcare and service experience / Executive intelligence
A missed appointment needs a useful recovery path.
The calendar tells the team an appointment did not happen.
What does the person need next?
A clear rescheduling option, an explanation of the relevant policy, or a conversation with staff may be appropriate.
Define the recovery process and its stop conditions. Check that a person who reschedules does not keep receiving the old sequence.
The administrative journey should reflect the current situation.
What happens after a missed appointment in your practice?